What do I do if I see this error message when activating my software? "No network connection or cannot reach the registration server"


There are two possible reasons for the error message below.

No Network Connection Error Message Box

Your local computer is not able to connect to the network


  1. Verify your network cable is connected to your computer
  2. Verify your network settings are correct for your network card
  3. Verify that you can browse to www.video-insight.com

Your Router/Firewall is blocking our Registration Server from communicating back to your server


  1. Open port 30000 on your Router/Firewall
  2. Contact Video Insight Technical Support for manual activation: 713-621-9779, option 3

Video Insight Support Phone Number: 713.621.9779
Video Insight Support Email Address: support@video-insight.com

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Panasonic, Sony, Axis, D-link, Pelco