What do I do if I see this error message when activating my software? "No network connection or cannot reach the registration server"

Solution:

There are two possible reasons for the error message below.

No Network Connection Error Message Box

Your local computer is not able to connect to the network

Solution:

  1. Verify your network cable is connected to your computer
  2. Verify your network settings are correct for your network card
  3. Verify that you can browse to www.video-insight.com

Your Router/Firewall is blocking our Registration Server from communicating back to your server

Solution:

  1. Open port 30000 on your Router/Firewall
  2. Contact Video Insight Technical Support for manual activation: 713-621-9779, option 3


Video Insight Support Phone Number: 713.621.9779
Video Insight Support Email Address: support@video-insight.com

Used By Companies of All Sizes

Panasonic, Sony, Axis, D-link, Pelco