What do I do if no live video is being displayed in the Web Client?


1. Verify that all of the ports required are open.

  1. The ports that are required are ports 80, 4010 and 4011.
  2. If any of these ports are closed, contact the network administrator and have them forward these ports to the IP server machine.

A helpful website to verify if ports are being blocked externally is: http://canyouseeme.org/

2. Create a location in the Web Client.

Location Setup for Web Client Video Surveillance Feed

3. Open the Web Client and click on the Help tab at the top. This will bring up a dropdown menu.

4. Select "Location Setup." This will bring you to a page that looks like this :

Location Setup Options for Web Client Video Surveillance Feed

5. Give your location a name and then click "Add Location." You will need to be logged in to the Web Client as a Video Insight Administrator to create a location.

Location Setup Ports and IP Address for Web Client Video Surveillance Feed

6. The next screen allows you to pick the Server that you are accessing with this location and then the basic port and IP address information for the server.

Make sure of the following:

  1. The "Use Following IP and Ports" box is checked.
  2. The same external IP address you use is entered for the IP Address.

Video Insight Support Phone Number: 713.621.9779
Video Insight Support Email Address: [email protected]

Used By Companies of All Sizes

Panasonic, Sony, Axis, D-link, Pelco