Careers with Video Insight

Senior Technical Support Engineer

Job Duties:

  • Act as lead support personnel on assigned accounts
  • Provide superior technical support to clients allowing them to effectively use our IP video surveillance software product
  • Receive front-line calls and emails, triaging and resolving technical issues using advanced troubleshooting techniques, customer service, and technical skills
  • Comply with all SLA requirements including reporting protocols

Required Education and Experience:

  • Bachelor's degree in Computer Science or a related field
  • 2-3 years of advanced technical support or professional IT services experience
  • Excellent communication and customer service skills with demonstrated ability to resolve issues with high priority clients, including empathetic active listening and the ability to clearly and patiently articulate solutions to end users at all knowledge levels
  • Proficiency with Windows Server 2003/7 and Windows XP/7/8, SQL databases, and IIS
  • Knowledge of advanced general networking, switches, routers, and firewalls
  • Encoding and decoding of video transmission knowledge
  • Microsoft, VMware, Cisco, Dell, and A+ certifications a plus
  • Working knowledge of IP cameras, DVRs, and associated software is a plus

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