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Video Insight

Video Insight Support | Video Server FAQ's

The Video Server is at the center of the Video Insight Platform and is very easy to setup, configure and use on a daily basis. The following pages have been designed to help you find answers to frequent questions. If you have any other issues, please contact technical support.

Common Support Questions:

Why is the Video Server not recording?

The following are common reasons the server is not recording:

  • Recording has been turned off under the Tools/Stop Recording menu
  • The camera has been set to "Recording Off" in the Tools/Cameras Setup menu.
  • The Motion detection settings have set a high threshold and the system is discarding all the video
The Video Server will not start, why am I getting the message "Contact an Administrator"?

The following are common reason the server will not start:

  • The Microsoft SQL database service has been stopped - try restarting the PC
  • The Microsoft SQL database IP address has changed - Use Tools/Server/Database and change the IP address listed for the server
  • You have installed Microsoft Windows XP Service Pack 2 and the default firewall is blocking port 1433. This prevents Video Insight from communicating with the Database

Please visit the database repair instructions for more information.

How come when I start Video Insight Server, I get a message "Wrong Kernel"?

From the Control Panel click System/Device Manager and try to reload the Video Insight Driver by selecting "Update Driver" and point to our CD.

How come when I start Video Insight I get a "Microsoft .NET" Error?
  1. Using the Registry Editor, (Start/Run REGEDIT) delete the entire Video Insight keys located in the LocalMachine/Software/Video Insight section.
  2. Reboot the system.
How come when I start Video Insight I get a "Failed to Open Kernel" error message?
  1. Insert the Video Insight CD.
  2. Using the Device Manager (Control Panel/System/Hardware Tab) highlight either the "Multimedia controller" or Video Insight Master and click the Right mouse button. You will see a menu that says "Update Driver". Let the system search for the correct drive.
  3. Reboot the system
How come when I start Video Insight I get a "Board Not Found" error message?

Verify that you have logged into the system with the correct user name.

How come when I start Video Insight I get a "Failed to Load Resource" error message?

Power off the PC and restart the computer.

How come when I start Video Insight I see the user menus but a Gray Box on the server?
  1. Verify that Microsoft SQL has been loaded and you see the icon in the lower right.
  2. Using the Registry Editor, (Start/Run REGEDIT) delete the entire Video Insight keys located in the LocalMachine/Software/Video Insight section.
How come when I start Video Insight I see the user menus but a Black Box on the server?
  1. Verify that each camera has been assigned frames in the Tools/Cameras/Frame Settings menu.
  2. Verify that the cameras are plugged into the correct BNC connectors and that the cable is plugged into the 15pin connector on the top of the card.
  3. Verify that the system is getting video from the camera by plugging a standard monitor in the RCA port.
Why is my live video distorted?
  1. Verify that each camera has been assigned frames in the Tools/Cameras/Frame Settings menu.
  2. From your computers BIOS setup, disable Hyper-Threading if enabled.
  3. Are you using Windows XP remote access to control the box - if so, check the video quality locally.
How come I can see live video and files under the navigation tree but only a black box during playback?

Check your video card hardware acceleration using the display properties. In some cases, you will need to move the acceleration from maximum (default) to the minimum.

Does Anti-Virus software conflict with the Video Server?

In general, Video Insight does have any conflicts with Virus Detection Software. We have had reports of issues affecting the server when virus updates are applied but we have found nothing specific.

How do I repair a corrupt file?

If you get a message that your file is corrupt when trying to view a recorded video, run the Video Repair utility:

  1. From the File Menu, select "Video File Repair"
  2. Select the file that needs to be repaired
  3. Click on Repair
How do I export a video file?

The AVI file format used by Video Insight can be played with an Windows Media Player. To Export a file, right mouse click on the file from the left navigation tree and select "Save As".

How do I archive a video file?

The only files that are open at one time are the 16 files that are currently being recorded. All other files are closed and can be moved, deleted or archived.

How do I burn a CD/DVD?

Video Insight stores its files in a standard AVI format with the camera name, date and time stored on the file. The file format is compatible with any Windows Media player. Video Insight files can be distributed without the requirement of a special viewer or any conversion. If you need to archive or transfer a file to a CD/DVD:

  1. Right mouse click on the file and select "Save As"
  2. Select the CD/DVD drive
  3. You will notice a new icon in the lower right corner next to the clock that says "Burn to CD"
  4. Click the icon and "Burn the CD"
How can I make sure the system does not delete an important video recording?

Move the file another location to ensure the system will not overwrite this file.

How do I add an extra drive to keep additional history?

You can add additional disk space by using a simple RAID card and spanning the drives. These cards usually cost less than $100 and they allow you to take two drives and combine then into one. Another option is to use the Archiver to move history to another drive or computer.

How do I ensure the system automatically starts Video Insight after a power outage?

If you are using a password on your Windows system, using the Control Panels/User Manager uncheck the box that says "Users must enter a user name". On Windows XP, run the command "control userpasswords2" and uncheck the box that says "Users must enter a user name and password to use this computer".

Do I have to use a Server class of box for Video Insight?

No, but we do recommend using a box that has adequate cooling to make sure the system is stable. You might consider installing some additional fans if you plan on using a desktop class system.

Can I get multiplexed video out?

Yes, using our optional Video Out card, you can combine up to 16 cameras on a single TV monitor to watch live, uncompressed video. You can choose from 4,9 or 16 camera views.

What happens if I have a dynamic IP address?

The best solution is get a static IP address from your ISP, however if that is not available, we recommend using www.noip.com. It's a free service that keeps track of your IP address changes.

Do I need to update anything if I change my IP address?

You need to change two things in Video Insight. Please find the Server Setup page and change the IP address of the Server. Then under the Server Database menu, change the Database IP address to your new IP address. Restart the application.

What ports do I need open?
  • Video Stream (For Network Client): 4000
  • SQL: 1433
  • PTZ Control: 11111
  • Web Client: 80
Why do the video files not show up under the correct day?

The left navigation tree needs to be refreshed. Try clicking on the server name. The tree will collapse and then reorder the files in the correct order.

Why am I unable to print?

This occurs when the WMV codec is not properly installed. You will need to run the 'wmv9VCMsetup' located in the Utilities/WMV folder on the CD.