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Video Insight Support | Health Monitor FAQ's

The Health Monitor queries each of your servers on a regular basis to ensure server uptime and reporting of any issues affecting the servers. The Health Monitor can be configured to send email alerts to the appropriate individual if the server has not responded in the pre-determined time frame or if certain thresholds have been exceeded. The following are common questions we receive about the Network Client. If you have any other issues, please contact technical support.

Common Support Questions:

How do I install the Health Monitor?
  1. From the Video Insight CD, Health Monitor folder, run "Setup.msi".
  2. If this system does not have network access to the Video Insight SQL Database, you will need to install a local copy of SQL. From the Video Insight CD, Install SQL Server from the Video Insight CD.
  3. From the newly created Health Monitor subdirectory, run the "HM.bat". This will build the database.
  4. Double click desktop icon. You will be prompted to enter the SQL database location. Enter the IP address of the SQL Server.
How do I configure the Health Monitor? Setup each Server with the Health Monitor by clicking "Add Server" under the Setup Menu.
  • Video Server Name - Enter the name of the server. (This will be updated with the actually servers name after the first communication has been made.)
  • IP Address - Enter the Servers internal IP address.
  • Expected Receive Frequency - this is the frequency at which the server should contact the Health Monitor
  • Port - the default port is 11000 and can be changed if necessary.
  • Email Notification - enter the email address that should be notified in the event of a failure.
  • SMTP Server - enter the email sever address
  • Maximum Notifications - enter the maximum number of times an email will be sent on failure

Configure each Video Insight Server to send updates to the Health Monitor by clicking on the "Health Monitor" tab under the Tools, Sever, Setup Menu.

To configure the Video Insight Sever to send status updates to Health Monitor, put a checkbox in the "Enable Health Monitor" field:

  • Server Name - this name will be sent to the Health Monitor and displayed in the status window.
  • Select Items to Send - specify what information to send to the status monitor
  • IP address of Health Monitor - enter the IP address of the Health Monitor.
  • Port - enter the Port to send information to the health monitor.
  • Send Frequency - this specifies how often to send updates to the Health Monitor.