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Customer Assurance Plan (CAP)

The Customer Assurance Plan provides premium level services for our end user customers who desire additional services to ensure that their Video Insight systems are fully operational and being fully utilized

Benefits of CAP

• Software Upgrade Program (SUP) Customers receive all of the benefits of the SUP program as part of the CAP program. This includes all software upgrades and updates during the period that they are covered by CAP.
• Installation, Implementation & Design Assistance - Video Insight Systems engineers are ready to assist customers in how to best utilize their networkds, storage, cameras, and Video Insight software. We will assist in floor plans and actual site walk thrus. (Travel cost not included)
• Unlimited Technical Support - This entitles the customer to make as many calls needed to our in house technical support team. If you call during our regular business hours, we guarantee that we will call you backwithin one hour. Our regular business hours are from 8 AM to 6 PM CST, Monday thru Friday except major holidays
• Upgrade and Update Assistance - In addition Video Insight technical support staff will assist in the upgrade process via a remote connection. We acknowledge most updates and upgrades are very straightforward. However, we are excited to help out in any way possible.
• Health Monitor – Customers have the option of having Video Insight maintain a Health Monitor instance at Video Insight to monitor the operational status of the customer’s servers. Video Insight will set up the appropriate email notification rules, however, the customer will be responsible for acting on these notifications.
• Free training in Houston - Video Insight holds training seminars at our Houston office every third Thursday and Friday of the month. The training covers setup, configuration, and basic troubleshooting steps for our software. Customers under CAP program are entitled to attend unlimited sessions. Customers will be responsible for all travel and hotel costs.
• One day onsite training – Video Insight will provide a one day training session on site at the customer’s location. Customers will be responsible for all travel and hotel costs.
• Free Remote Webinars – Customers under CAP may request on line webinars to demonstrate features as well as setup and configuration. 
• Advanced replacement - For all Video Insight items under Warranty
• Intranet Site – Video Insight is in the process of building a customer portal. This new portal will provide any customer under CAP with the ability to track purchases and trouble tickets, enable Health Monitoring, backup database settings, store video clips and register the software.

Contact your Sales Associate for more details

Because of the high level of services provided by CAP, customers will enter into a written agreement with Video Insight for a period of no less than three years with the option to cancel CAP after one year. Each CAP agreement will include a detailed Statement of Work outlining the exact services to be provided

Please contact us if you have questions or wish to pay your annual CAP fee.